Tyler, TX – Heritage Land Bank today announced that it may have been exposed to a security breach involving the bank’s lockbox payment processing service, provided by third-party vendor, Frost Bank, through its contractual agreement with Farm Credit Bank of Texas.
“Once we were made aware of this potential data breach, our immediate concern was the protection of our customers and the need to inform them of this event as soon as possible, even before we have much, in the way of details,” said Bill Tandy, Heritage Land Bank CEO. “It is our hope that none of our account holders were impacted.”
“We truly value the strong bond of trust that we have built over past 100 years with our customers and plan to remain transparent throughout this discovery process and any required remediation. Once we have a clearer picture of the facts, we will contact any affected customers directly,” he added.
Frost Bank has stopped the unauthorized access and secured its software, and Heritage Land Bank is currently taking the necessary steps to transfer its lockbox payment services to another financial institution.
The FBI and U.S. Secret Service are leading the investigation into the unauthorized access of the software program that serves approximately 470 commercial customers. Frost Bank's lockbox services allow customers to send payments to a central post office box where the bank receives the payments and credits them directly to a client's account.
If anyone has mailed a check to P.O. Box 1569, San Antonio, TX 78296, they are encouraged to monitor their accounts for any unauthorized or suspect activity. If fraudulence is suspected, Frost Bank has asked that those affected contact their 24-hour customer service line at 800-513-7678 to report any unauthorized transaction. Customers’ banks may also be able to assist with account protection.